Privacy policy

Last Updated: February 2, 2026

At 9 Yards, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from 9yards.store.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you interact with our website or store, we may collect the following information:

Personal Information

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

  • Payment-related details (processed securely via payment gateways; we do not store card details)

Order & Usage Information

  • Products viewed or purchased

  • Order history

  • Communication via WhatsApp, calls, or email

  • Device, browser, IP address, and website usage data (for analytics)

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate order updates, delivery details, and support queries

  • Provide customer service via WhatsApp or phone

  • Improve our website, services, and product offerings

  • Send updates, offers, or promotional messages (only if you opt in)

  • Comply with legal and regulatory requirements

Your data helps us serve you better — never to misuse or sell it.

3. Payment & Security

All payments on 9 Yards are processed through secure, trusted payment gateways.
We do not store your debit/credit card details, UPI IDs, or net banking credentials.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access or misuse.

4. Sharing of Information

We do not sell, trade, or rent your personal information.

Your data may be shared only with:

  • Shipping and logistics partners (e.g., DTDC)

  • Payment service providers

  • Technology and analytics partners (for website performance)

All third parties are required to handle your information securely and only for necessary purposes.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve browsing experience

  • Understand visitor behaviour

  • Analyse website traffic

You can choose to disable cookies through your browser settings; however, some features of the site may not function properly.

6. Communication & Marketing

If you provide your contact details, we may reach out via:

  • WhatsApp

  • Phone calls

  • Email

These communications are related to:

  • Order updates

  • Customer support

  • New launches or offers (only if you consent)

You may opt out of promotional communication at any time.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfil orders

  • Maintain records for legal or business purposes

  • Provide customer support

Once no longer required, your data is securely deleted or anonymised.

8. Your Rights

You have the right to:

  • Access your personal information

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites or platforms.
9 Yards is not responsible for the privacy practices or content of third-party sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the website implies acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

📞 Call / WhatsApp: +91 9640506699
🌐 Website: www.9yards.store
📍 Store Address: 9 Yards,Road #1,5th Phase, Brand Factory Road, KPHB Colony, Near Forum Mall, Opp. BSNL Quarters, Kukatpally, Hyderabad, India, 500072, Hyderabad, Telangana 500072 IN